TERMS & CONDITIONS

1. Contact Details

Sapphire Stationery

64 Edgehill Drive Lang Farm, Daventry, NN110GR (for mail only)

Email: lisa.bolt@sapphirestationery.com

Tel:  07568084542

If you need to contact us please use the details above.

 

2. Make a contract with us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received & accept your order. This will form a contract between us.

2.2 In the unlikely event that the goods are no longer available, we will advise you of this. You will be offered an alternative or receive a refund to the equivalent value of the goods unavailable - once agreed refunds will be processed within 24 hours however banks and card providers may take up to 14 days to refund to your account or card.

2.3 Images of products on online are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. If your are placing an order for a bespoke stationery item, we strongly advise that you order 1 sample ahead of placing a full order to ensure colour scheme is acceptable, we cannot issue refunds on any bespoke or personalised stationery. Whilst goods may be shown assembled they may require assembly by you.

2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.

2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.6 This contract is covered by English law.

2.7 By placing an order with us, you agree to and accept these terms.

 3. How to place order

3.1 Orders can be placed on www.sapphirestationery.org using the contact forms or via email to sales@sapphirestationery.com. Orders placed will be followed up by an invoice link emailed to you at the address provided on the contact form within 48 hours. Payment of that invoice constitutes as agreement to these terms

3.2 Carriage charges will be shown prior to you placing of order.

3.3 You will be required to pay for the goods in full at the time of ordering, unless otherwise specifically agreed and noted on your papal invoice

3.4 We use a secure gateway payment platform for all purchases. All major debit and credit cards are accepted.

3.5 Promotional prices only apply during the period stated.

3.6 All prices quoted are in UK pounds.

3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.8 Once your order is complete we will notify you of the dispatch date.

 

4. Delivery & Carriage Charges

4.1 Goods will normally be dispatched from our premises within 5 working days and any estimated dispatch date is an estimate, which can change without notice. For personalised goods or services, exact timing of dispatch will be agreed in writing. Standard dispatch period applies at 4 weeks from point of order confirmation unless otherwise stated.

4.2 Goods will be delivered in accordance with the shipping option chosen upon ordering.

4.3 Your order may arrive in more than one delivery.

4.4 We can deliver our products anywhere in mainland Great Britain and Republic of Ireland. Unfortunately we do not deliver to any islands or the Highlands/Islands of Scotland, however we are able to deliver to a mainland courier company on your behalf for onward shipping. We will not accept responsibility for loss or damage to your goods if you instruct us to send your products without the relevant insurance as supplied by the courier. Where damage occurs to an insured delivery, we will seek compensation from the courier on your behalf.

4.5 Delivery address cannot be changed once we have dispatched your order.

4.6 Please check the goods on delivery - any goods found to be missing or damaged should be notified to ourselves within 48 hours of receipt and provide photographic evidence (so that we may pass the complaint onto the courier). If not notified within 48 hours, we will assume your order has been received in full and in good condition.

4.7 If the goods are lost or damaged in transit, please let us know promptly.

4.8 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

4.9 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.

 

5. Cancellation and returns

5.1 Any items which have been custom made or personalised, are non-refundable.

5.2 You can cancel your order at any time up to 14 days from date of order for non-personalised goods or services. To do this, please email sales@sapphirestationery.com. We will confirm receipt of email within 24 hours. if you do not receive this, please call 07568084542

5.2 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

5.3 If you cancel, you must return the goods within 7 days of cancellation, complete with the original packaging to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. Items returned damaged will not be refunded. Refunds will be made upon acceptance of returned goods. Only goods that prove to be faulty or not as described will be refunded.

This cancellation policy does not affect your legal rights